Translations:Проекты/17/ru

"NetVox Lab" Company develops and integrates an automatic referral services for several years. The successful designing of voice systems is based on using technologies of speech recognition (ASR) and speech synthesis (TTS). This technologies allow to move from using traditional systems with tonal navigation through the menu (IVR) to systems with the natural dialogue interface imitating user-operator interaction. Imitation of dialogue with the real operator allows immersion a user in natural environment of communication and doesn’t evoke negative emotions, as it usually happens in systems with branched voice menu. The best practices, successfully functioning in foreign systems of voice communication with clients and wide experience of our specialists lies In foundation of approach used by NetVoxLab.